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Visitor Bookings

Welcome to our visitor online booking system

RFBI offers a range of ways for residents to stay connected with their loved ones including assisted video calls, telephone calls, window visits and face to face visits.  All visits need to be scheduled in advance by either completing the booking request form below or contacting your RFBI Village by phone. If you use this booking request form, an email confirmation will be sent to you when the Village confirms your visit.

It is extremely important that you do not visit any RFBI Village if you are even mildy unwell. If you are unsure of whether you should be visiting your loved one please call the Village prior to your appointment.

Visitor Booking Form

Please use the form below to request a visiting appointment. You will receive an email notification when your request has been confirmed. Our visiting appointments are subject to terms and conditions, these are located at the bottom of the page or click here to read them.

Entry terms and conditions

For the safety and wellbeing of everyone, the visiting protocols below have been implemented:

  • All visits are by appointment only. You will not be able to enter the Village if you do not have a booking.
  • Please arrive arrive 20 minutes prior to your scheduled appointment time to complete our pre-entry screening checks. These include:
    — Have your temperature taken. Anyone with a temperature of 37.5 degrees or higher will need to postpone their visit.
    — Show evidence of a negative PCR (nasal and throat swab) test result taken within the last 72 hours or have a rapid antigen test prior to entering.
    — Completing the pre-entry screening declaration form:

Click here for NSW
Click here for ACT

If you answer yes to any of the questions on the declaration, you will need to postpone your visit. (It is recommended that you familiarise yourself with the questions, however please do not complete it in advance)

— Scan the QR code and check-in with your Service NSW app.

  • Anyone wishing to visit a residential aged care village in NSW is required to be fully vaccinated and have had their second Covid-19 vaccination at least 14 days prior to your scheduled visit.  You will need to provide proof of your Covid-19 vaccination by way of Immunisation Record or Digital Covid-19 Vaccination Certificate prior to your scheduled visit. If you have a medical exemption you will need to provide evidence of this.
  • NSW Government is not currently allowing children aged 12 years and younger to visit a residential aged care village.

It is extremely important that you do not visit any RFBI Village if you are even mildly unwell. If you are unsure of whether you should be visiting your loved one please call the Village prior to your appointment.

Important information on RFBI's response to Coronavirus (COVID-19) for families and visitors - Read more