Showcase Spotlight: Anthony, Ninive and Rabi, finalist for RFBI Support Services Employee of the Year

• RFBI News

Sonia Lim 20 Sep 2025

At RFBI, our Support Services team forms the backbone of our organisation, delivering expertise, innovation and steadfast support that empowers our villages to provide the highest quality care. As part of our 2025 Showcase Awards, we are proud to honour three exceptional team members who have been named finalists in our 2025 RFBI Support Services Employee of the Year category: Anthony Tsapicounis (Retirement Living Operations Manager), Ninive Lopez (Systems Analyst) and Rabi Raj Karki (Business Analyst).

Anthony Tsapicounis – Retirement Living Operations Manager

Anthony’s leadership in RFBI’s Retirement Living portfolio has been instrumental in shaping positive outcomes for residents and staff alike. His operational expertise and calm, solutions-focused approach ensure the smooth running of multiple communities.

With a strong focus on continuous improvement, Anthony supports village teams to deliver high-quality service while fostering a culture of professionalism, care and accountability. He is highly regarded for his commitment to resident wellbeing and for always going the extra mile to ensure the highest standards are met.

Ninive Lopez – Systems Analyst

Ninive is the quiet achiever who keeps RFBI’s systems engine running. As Systems Analyst, she plays a crucial role in maintaining and enhancing the organisation’s IT systems. Her attention to detail, analytical mind and proactive approach ensure that technology supports rather than hinders daily operations across all RFBI sites.

Ninive is known for her responsiveness, collaborative attitude and ability to translate complex tech issues into practical solutions. Her work enables teams to operate efficiently and deliver care with confidence, making her an invaluable member to our organisation.

Rabi Raj Karki – Business Analyst

Rabi’s passion for data and process improvement is matched only by his dedication to making a real difference. As Business Analyst, Rabi plays a key role in identifying opportunities to streamline operations and optimise service delivery across the organisation.

His insights help leadership teams make informed, data-driven decisions. Through his work, Rabi not only drives efficiency but also helps RFBI evolve in response to changing needs; supporting the organisation’s commitment to continuous improvement and excellence in aged care.

All three finalists exemplify RFBI’s values and play a vital role in enhancing the experience for residents, staff, and the broader community.

Finalists will be honoured at a special awards evening in Sydney this September, where the winners will be revealed and celebrated alongside their peers and industry leaders.