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RFBI recognised as having Australia’s Best Hospitality Manager and Laundry Services Manager

Sonia Lim 19 Nov 2018

It was a proud moment for RFBI when two of our team were announced winners at the Hospitality and Lifestyle Aged Care (HLAC) Awards Gala recognising their outstanding commitment to improving the quality of resident care on 2 November 2018.

Lindy Twyford, RFBI Hospitality Manager and valued staff member for 27 years took home the National Hospitality Manager Award. She was honoured for her outstanding contribution to RFBI’s catering services and ability to lead and inspire our catering teams across all 21 RFBI Residential Care Villages.

Throughout her time at RFBI, Lindy has used her extensive knowledge and experience to create a high quality meal service program and has supported a number of staff to expand their catering knowledge through the completion of formal qualifications.

“It is a real privilege for me to be able to drive the meal experiences across RFBI and work with all of our teams so that our residents get quality meals and a varied menu.”  commented Lindy Twyford.

Read more about Lindy and her amazing work here.

Paulette Millgate, Hospitality Officer at RFBI Dubbo Masonic Village, was named National Laundry Service Individual for the high quality laundry service she has established at this Village. Her person-centered approached to ensuring every resident gets their clothes laundered the way they like is in line with the RFBI philosophy of excellent customer service and consumer directed care.

Paulette has been with RFBI since RFBI Dubbo Masonic Village opened in 2016 and says “Moving into residential care is a big change for many of residents, so taking the time to find out how each resident likes their clothes to be cared for, is one small thing my team and I can do to make their transition into the Village smoother.”

Read more about how Paulette has changed laundry services in RFBI here.

We were not only be winners of two (2) awards that night but finalist in two (2) other categories:

  • Royal Freemasons’ Benevolent Institution (RFBI) – 2018 Catering Innovation Award (Finalist)

With the introduction of 2 innovative dining aids, we believe we have made a difference to our residents dining experience at RFBI. The first is the standardization of tasteful, high quality crockery that includes ‘invisible’ assistance items such as the comfort plate and no tip mug. By keeping all crockery the same for all residents, we have removed the stigma of being different which some residents have found embarrassing. Similarly with the introduction of new clothes protectors – designed to look like a scarf or lapel cover, residents do not feel singled out identifying that they require more assistance but instead is made to “feel like everyone else”. As such, improving their quality of life both physically and mentally.

  • RFBI Lake Haven Masonic Village – 2018 Facility Event/Theme Day Award (Finalist)

As part of a positive ageing campaign, RFBI Lake Haven Masonic Village put on a successful fashion show and photoshoot during Fashion Week 2018. The purpose of this event was to celebrate their unique style and engage all residents regardless of their limitations. It focused on who we are, what we have to share and most importantly that age did not matter. Staff got a chance discovered new insights in the lives of our residents, from fashion changes, favourite styles and of course fashion disasters! While our residents experienced the life of a ‘model’, reminisce and connect over fond memories they share.

“We were very pleased to be named finalists in four categories and I was delighted to have two of our staff recognized as Australia’s best in their category. I really value the work our team does. Everyone at RFBI is very proud of them.” stated Frank Price, CEO.

These award winners exemplify the organisation values and are outstanding representatives of all of the staff who make RFBI a wonderful place to be. Congratulations again to all!