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Residents and Staff Get Up Close and Personal with RFBI CEO Frank Price

Sonia Lim 20 Nov 2018

Residents, families, clients and staff were delighted to get up close and personal with RFBI CEO, Frank Price on the first leg of his CEO Roadshow last week.

“I wanted to meet with our staff, residents, families and Care at Home clients so that they could ask me any questions they may have or put forward suggestions for how RFBI can improve. I feel it is important that our staff, residents, families and Care at Home clients know that their feedback is valued and I am always available if they want to share a good or bad experience with me.” commented Frank Price, CEO.

Feedback received during the roadshow was very positive with many residents and families taking advantage of the visit to express their appreciation for the great care they are receiving. Our dear resident, Nessie from Coffs Harbour Masonic Village shares with us “I have been living at RFBI Coffs Harbour Masonic Village for 8 months now and I just love it! The staff are amazing and really go out of the way to make sure we are happy.”

“We always appreciate when Frank comes to town and visits us, it reinforces that we are all a part of the RFBI family.” commented Natalie Green, General Manager of RFBI Armidale Masonic Village.

This roadshow was also an opportunity for Frank to share the many great initiatives underway.

“Aged care is about creating a living environment that people can call home, with access to a wide range of lifestyle, social and care services that ensure each resident can live well.” commented Frank Price, CEO.

RFBI is investing in all Villages with a comprehensive capital development program underway. On the Mid North Coast, both RFBI Bellingen Masonic Village and RFBI Coffs Harbour Masonic Village will have major refurbishments commencing next year.

“At our RFBI Coffs Harbour Masonic Village we will be undertaking a $5 million refurbishment that will see a new indoor/outdoor café, gymnasium and wellness centre, as well as new dining area created for residents of the residential care village and retirement village to enjoy.” stated Frank Price, CEO.

RFBI is expecting to lodge a DA for the works by the end of January 2019 and have been advised by Coffs Harbour Council that this will be approved within 90 days; meaning work could commence as early as April 2019.

RFBI Bellingen Masonic Village will also undergo significant refurbishment with 30 resident rooms renovated, new bathrooms added and the main courtyard landscaped to create a more accessible and enjoyable space for residents and guests.

Frank will visit all 21 RFBI Villages on this CEO Roadshow, with the next leg commencing on the 28 November at RFBI Berry Masonic Village.