Coronavirus (COVID-19) update
Please check this page regularly for updates and our response to the Coronavirus situation.
You are also welcome to contact our team on firstname.lastname@example.org.
As an aged care provider, RFBI has robust infection control measures in place and our staff are knowledgeable in how to mitigate the risks of an infectious disease outbreak and how to respond, should we have one in our villages or in an area where we deliver home care services. These procedures are regularly reviewed by our in-house Nurse Practitioner and updated in line with new information and recommendations from the Department of Health.
13 October, New Public Health Order
Earlier this week the NSW Government released a new Public Health Order confirming the visiting restrictions previously shared by the NSW Premier regarding restrictions on visitors to residential aged care villages. You can read the Public Health Order here.
11 October, New visiting protocols and online visitor booking system available
As NSW re-opens and we look forward to welcoming back families to visit their loved one, RFBI has updated our visiting protocols to align with new government requirements and ensure we continue to keep our residents and staff safe. All visiting appointments are to be scheduled in advance and can be done using our online booking system (click here) or by calling your RFBI Village.
Please note that the government has stated that from 11 October, only people who are fully vaccinated are able to enter a residential aged care village. All visitors must have had their second Covid-19 vaccination at least 14 days prior to their visit and children under the age of 12 are not permitted to enter. You can read the advice for residential aged care here.
A letter was issued to families last week advising them of the changes. You can read a copy here.
We have also prepared a Frequently Asked Question Sheet to answer common questions about visiting our Villages and vaccine requirements. If you have any further questions you can email us at email@example.com.
RFBI has a comprehensive plan in place to protect our residents, clients and staff . Our aim has always been to keep the virus out of our village, however it is important that we are also prepared in the event that we do have an outbreak and our teams are equipped to ensure the best outcomes for everyone. To achieve this we have undertaken considerable work to prepare and test our readiness. We are also regularly reviewing and updating our response so that it is in accordance with current government recommendations and appropriate for our residents and staff.
- We are adhering to government visiting requirements, updating our visiting protocols as restrictions ease and supporting face to face visits when it is safe to do so
- Comprehensive pre-entry screening process that requires anyone seeking to enter an RFBI Village to complete a pre-entry screening declaration and have their temperature taken
- We continue to admit new residents, with a pre-screening process to ensure they do not put any of our current residents at risk
- Any resident returning (or entering) an RFBI Village will be risk assessed to determine if they are required to self-isolate for 14 days
- Additional cleaning at all villages
- Enhanced hand hygiene controls at all villages
- Mandatory additional staff training on infection control processes and procedures
- Purchased over $1.5 million worth of additional PPE so it is on hand should we need it
- We have created an emergency outbreak kit at each village and also a central supply of PPE so that every team has what they need immediately should any of our staff, residents or clients test positive for covid-19.
- Regular communication and updates with families, residents and clients so that they are informed about our response
- A dedicated email address so that we can respond promptly to any questions or concerns relating specifically to Coronavirus (COVID-19) and our response firstname.lastname@example.org
- ‘Coping with COVID-19’ handy hints and tips to help our clients, families and local communities stay healthy, happy and connected throughout this difficult period. This has been refreshed in 2021 to our new ‘Living in a new Covid World’ offering tips for helping you adjust to the constantly changing Coronavirus situation and ways to keep you safe, active, healthy and informed.
- We have established an Outbreak Response Team at each Village and an Outbreak Management Toolkit for staff
- We have established an Outbreak Management Team made up of senior clinicians, a GP and Geriatrician that is ready to mobilise should any one of our villages have an outbreak.
- We have identified an outbreak workforce made up of RFBI staff from across our villages and Care at Home teams that we can call on and quickly mobilise to a village in the event we have an outbreak and local staff need to self-isolate.
RFBI’s response to Coronavirus at specific RFBI Villages and Care at Home services
If you would like information about our response to Coronavirus specifically relating to any of our Villages, or Care at Home services, please feel free to call our team on 1800 181 959 or contact the Village or Care Coordinator directly.
- 12 October, 2021: NSW Public Health Order
- 11 October, 2021: NSW Health, Visiting a residential aged care service
- 19 August, 2021: NSW Health, Visiting a residential aged care service
- 30 July, 2021: ACT Health, Visiting a residential aged care service
- 29 July, 2021: NSW Health, Visiting a residential aged care service
- 13 July, 2021: NSW Health, Visiting residential aged care facilities
- 13 July, 2021: NSW Health, Advice for Home Care Providers
- 22 June, 2021: NSW Health, Visiting residential aged care facilities
- 27 May, 2021: NSW Health, Visiting residential aged care facilities
- 27 May, 2021: ACT Health, Advice for visitors to aged care facilities
- 26 May, 2021: NSW Health, Advice to residential aged care facilities
- May, 2021: From 1 June, 20201 anyone seeking to enter an aged care facility must have received a dose of the 2021 Influenza vaccine
- 10 May 2021, Visitor restrictions and staff to wear masks for residential care and home care services located in Greater Sydney area
- 10 May 2021, Mass vaccination centre opens
- 18 February, COVID-19 vaccine rollout on track to begin 22 February | Australian Government Department of Health
- 10 February 2021, Covid-19 restrictions update for Greater Sydney region
- 7 January, 2021, Updated advice for residential aged care facilities
- 18 December, Update for Aged Care Facilities
- 16 December, Visitor restrictions ease
- 14 October, Visitor restrictions ease
- 19 October, Covid-19 restrictions easing from 23 October
- 25 September, Greater capacity allowed at Cinemas, Theatres and Corporate events
- 18, Updated Public Health Order
- 7 September, School formals to go ahead
- 4 September, New rules allow greater movement for agriculture workers
- 20 August, $25 million for research into preventing and treating Covid-19
- 5 August, Latest case numbers and hotspot locations
- 4 August, Strict new procedures for Victorian flights
- 2 August, Updated advice on use of face masks
- 30 July, New venues added to hotspot list
- 19 July, Restrictions tightened for entry to NSW from Victoria
- 19 July, NSW sets new airport arrival limits
- 17 July, COVID-19 restrictions to be tightened
- 7 July, NSW closes VIC border
- 1 July, Public Health (COVID-19 Interstate Hotspots) Order 2020
- 30 June, Changes to restrictions taking effect on 1 July, NSW Health
- 22 June, new Public Health Order
- 21 June, Current status – Coronavirus at a glance
- 12 June, Prime Ministers statement following National Cabinet Meeting
- 9 June, NSW Health launches COVID check for business
- 1 June, Easing of restrictions – what you can and can’t do under the rules
- 29 May, Statement by Prime Minister – an Update following National Cabinet meeting
- 12 May, Aged Care Visitor Access Code released by aged care peak bodies
- 10 May, Media statement from NSW Premier regarding the easing of restrictions
- 8 May, Government 3 Step CovidSafe plan
- 8 May, Media statement from Prime Minister of Australia
- 27 April, new voluntary Coronavirus app COVIDSafe – search ‘COVIDsafe’ in your app store
- 8 April, Media statement from Prime Minister of Australia
- 31 March, new government Coronavirus App – search ‘Coronavirus Australia’ in your app store
- 30 March, Updated rules and financial support offered
- 29 March, Government updates on social distancing and financial assistance available
- 24 March, Media statement from Prime Minister of Australia
- 22 March, Media statement from Prime Minister of Australia
- 18 March, Department of Health: ‘Information for residents of residential aged care services, their family members and visitors’
How you can help prevent Coronavirus spreading
Now as much as ever it is critical that we all do our part to prevent the spread of Covid-19.
Advice from the health experts working on COVID-19 is that the most effective way of reducing your risk, and that of others around you, is by maintaining good hand hygiene. All of our staff have undergone additional mandatory hand hygiene training and we have placed information and hand sanitizer at the entrance to all of our Villages. Click here for tips on how to wash hands properly.
For more information you can also visit the Department of Health website.
NSW Health COVID-19 Clinics
NSW Health COVID-19 / Flu assessment clinics are up and running across the state. These clinics are for those with fever or respiratory symptoms who are most at risk, including those returning from overseas, in contact with a COVID-19 case, or health workers. Please call your GP or healthdirect on 1800 022 222 before visiting a clinic.
For a list of Clinic locations please click here.