Coronavirus (COVID-19) update

Please check this page regularly for updates and our response to the Coronavirus situation.

You are also welcome to contact our team on covid19@rfbi.com.au

What is Coronavirus (COVID-19)?

Coronaviruses are a large family of viruses known to cause respiratory infections. These can range from the common cold to more serious diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). The elderly and anyone with an underlying immune deficiency or pre-existing health condition are the most at risk of this disease and a range of precautionary measures are being taken nationally to limit the spread of the disease and protect those most at risk.


Steps RFBI has taken to protect our residents, clients and staff

As an aged care provider, RFBI has robust infection control measures in place and our staff are knowledgeable in how to mitigate the risks of an infectious disease outbreak and how to respond, should we have one in our villages or in an area where we deliver home care services. These procedures are regularly reviewed by our in-house Nurse Practitioner and updated in line with new information and recommendations from the Department of Health.

There are no cases of COVID-19 in any of our residential aged care villages.


Update 7 July: Border between NSW and VIC closed 

In response to the growing numbers of Coronavirus cases in VIC, the NSW State Government has decided to temporarily shut the border between NSW and VIC from tomorrow (8 July). Anyone who returns from VIC will be required to self isolate for 14 days.  To read more about the border closure please visit www.nsw.gov.au.

Pubic Health Order requires anyone seeking entrance into a residential care village to have had a flu vaccination

On 22 June, the NSW Government issued a new Public Health Order (PHO) regarding visitor access into residential aged care. The new PHO maintains that anyone seeking to enter a residential care village must have had a current influenza vaccination, however relaxes some other restrictions and we are delighted to advise that across RFBI, children are now allowed to visit residents if they have had an up to date influenza vaccination.

To read the full public health order please click here.


All RFBI Villages now supporting face to face visits

We are delighted to advise that all RFBI Villages are now supporting face to face visits again.

Face to face visits compliment the many other visiting options that have been made available for families since the outbreak of Coronavirus including window visits and assisted video calls. These alternative forms of visiting will continue to be made available for residents and families.

For everyone’s safety, face to face visits are being conducted under strict visiting protocols which include a pre-entry screen and temperature check for families coming to visit. Visits are conducted in a dedicated visiting room which is thoroughly cleaned in between each use and supported by our new Village Concierge who is available for residents and families throughout their visit.   To find out more about our new visitor protocols please read our Visitor Information Sheet or visit our Visitor Booking page.


RFBI’s response to COVID-19; Protecting our residents, clients and staff

  • Face to face visits available in all locations.
  • Introduced a new ‘Village Concierge’ role at each RFBI Village to support face to face visits
  • Created a new online visiting system
  • Anyone seeking to enter an RFBI Village is to complete a pre-entry screening declaration
  • Anyone seeking to enter an RFBI Village is to have their temperature taken prior to entering the Village
  • We continue to admit new residents, with a pre-screening process to ensure they do not put any of our current residents at risk
  • Any resident returning (or entering) an RFBI Village will be risk assessed to determine if they are required to self-isolate for 14 days
  • Twice daily temperature checking of all residents
  • Expanded activities program and additional hours for Leisure and Lifestyle team
  • Supported engagement between residents and their families
  • Coping with COVID-19’ handy hints and tips to help our clients, families and local communities stay healthy, happy and connected throughout this difficult period
  • Purchased additional PPE so it is on hand should we need it
  • Regular communication with residents, clients and families
  • Weekly check-in calls for Care at Home clients who have paused their services due to the Coronavirus
  • Contactless support available for all Care at Home clients
  • Outbreak Response Team at each Village
  • Outbreak Management Toolkit for staff
  • Outbreak Management Plan for staff in the event of a Coronavirus outbreak
  • Additional cleaning at all villages
  • Enhanced hand hygiene controls at all villages
  • Mandatory additional staff training on infection control processes and procedures
  • A dedicated email address so that we can respond promptly to any questions or concerns relating specifically to Coronavirus (COVID-19) and our response covid19@rfbi.com.au


RFBI’s response to Coronavirus at specific RFBI Villages and Care at Home services

If you would like information about our response to Coronavirus specifically relating to any of our Villages, or Care at Home services, please feel free to call our team on 1800 181 959 or contact the Village or Care Coordinator directly.


Government announcements


NSW Health COVID-19 Clinics

NSW Health COVID-19 / Flu assessment clinics are up and running across the state. These clinics are for those with fever or respiratory symptoms who are most at risk, including those returning from overseas, in contact with a COVID-19 case, or health workers.  Please call your GP or healthdirect on 1800 022 222 before visiting a clinic.

For a list of Clinic locations please click here.

How you can help prevent Coronavirus spreading

Advice from the health experts working on COVID-19 is that the most effective way of reducing your risk, and that of others around you, is by maintaining good hand hygiene. All of our staff have undergone additional mandatory hand hygiene training and we have placed information and hand sanitizer at the entrance to all of our Villages. Click here for tips on how to wash hands properly.

For more information you can also visit the Department of Health website.

Important information on RFBI's response to Coronavirus (COVID-19) for families and visitors - Read more