Coronavirus (COVID-19) update

Please check this page regularly for updates and our response to the Coronavirus situation.

You are also welcome to contact our team on covid19@rfbi.com.au

As an aged care provider, RFBI has robust infection control measures in place and our staff are knowledgeable in how to mitigate the risks of an infectious disease outbreak and how to respond, should we have one in our villages or in an area where we deliver home care services. These procedures are regularly reviewed by our in-house Nurse Practitioner and updated in line with new information and recommendations from the Department of Health.

18 January 2022,   RFBI Goulburn Masonic Village and RFBI Concord Community Village out of lockdown

We are very pleased to share that the outbreaks at RFBI Goulburn Masonic Village and RFBI Concord Community Village have both been formally closed and we have resumed normal operations including face to face visiting.

If you have any further questions please email us via covid19@rfbi.com.au. We will do our best to respond to you as quickly as we can.


RFBI response
RFBI has a comprehensive plan in place to protect our residents, clients and staff . Our aim has always been to keep the virus out of our village, however it is important that we are also prepared in the event that we do have an outbreak and our teams are equipped to ensure the best outcomes for everyone.  To achieve this we have undertaken considerable work to prepare and test our readiness. We are also regularly reviewing and updating our response so that it is in accordance with current government recommendations and appropriate for our residents and staff.

  • We are adhering to government visiting requirements, updating our visiting protocols as restrictions ease and supporting face to face visits when it is safe to do so
  • Comprehensive pre-entry screening process that requires anyone seeking to enter an RFBI Village to complete a pre-entry screening declaration and have their temperature taken
  • We continue to admit new residents, with a pre-screening process to ensure they do not put any of our current residents at risk
  • Any resident returning (or entering) an RFBI Village will be risk assessed to determine if they are required to self-isolate for 14 days
  • Additional cleaning at all villages
  • Enhanced hand hygiene controls at all villages
  • Mandatory additional staff training on infection control processes and procedures
  • Purchased over $1.5 million worth of additional PPE so it is on hand should we need it
  • We have created an emergency outbreak kit at each village and also a central supply of PPE so that every team has what they need immediately should any of our staff, residents or clients test positive for covid-19.
  • Regular communication and updates with families, residents and clients so that they are informed about our response
  • A dedicated email address so that we can respond promptly to any questions or concerns relating specifically to Coronavirus (COVID-19) and our response covid19@rfbi.com.au
  • Coping with COVID-19’ handy hints and tips to help our clients, families and local communities stay healthy, happy and connected throughout this difficult period. This has been refreshed in 2021 to our new ‘Living in a new Covid World’ offering tips for helping you adjust to the constantly changing Coronavirus situation and ways to keep you safe, active, healthy and informed.
  • We have established an Outbreak Response Team at each Village and an Outbreak Management Toolkit for staff
  • We have established an Outbreak Management Team made up of senior clinicians, a GP and Geriatrician that is ready to mobilise should any one of our villages have an outbreak.
  • We have identified an outbreak workforce made up of RFBI staff from across our villages and Care at Home teams that we can call on and quickly mobilise to a village in the event we have an outbreak and local staff need to self-isolate.

RFBI’s response to Coronavirus at specific RFBI Villages and Care at Home services
If you would like information about our response to Coronavirus specifically relating to any of our Villages, or Care at Home services, please feel free to call our team on 1800 181 959 or contact the Village or Care Coordinator directly.

Government announcements


How you
can help prevent Coronavirus spreading








Now as much as ever it is critical that we all do our part to prevent the spread of Covid-19.

Advice from the health experts working on COVID-19 is that the most effective way of reducing your risk, and that of others around you, is by maintaining good hand hygiene. All of our staff have undergone additional mandatory hand hygiene training and we have placed information and hand sanitizer at the entrance to all of our Villages. Click here for tips on how to wash hands properly.

For more information you can also visit the Department of Health website.

NSW Health COVID-19 Clinics

NSW Health COVID-19 / Flu assessment clinics are up and running across the state. These clinics are for those with fever or respiratory symptoms who are most at risk, including those returning from overseas, in contact with a COVID-19 case, or health workers.  Please call your GP or healthdirect on 1800 022 222 before visiting a clinic.

For a list of Clinic locations please click here.

Important information on RFBI's response to Coronavirus (COVID-19) for families and visitors - Read more