Coronavirus (COVID-19) update

Please check this page regularly for updates and our response to the Coronavirus situation.

You are also welcome to contact our team on covid19@rfbi.com.au

What is Coronavirus (COVID-19)?

Coronaviruses are a large family of viruses known to cause respiratory infections. These can range from the common cold to more serious diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). The elderly and anyone with an underlying immune deficiency or pre-existing health condition are the most at risk of this disease and a range of precautionary measures are being taken nationally to limit the spread of the disease and protect those most at risk.


Steps RFBI has taken to protect our residents, clients and staff

As an aged care provider, RFBI has robust infection control measures in place and our staff are knowledgeable in how to mitigate the risks of an infectious disease outbreak and how to respond, should we have one in our villages or in an area where we deliver home care services. These procedures are regularly reviewed by our in-house Nurse Practitioner and updated in line with new information and recommendations from the Department of Health.

There are no cases of COVID-19 in any of our residential aged care villages.


9 September Update – Bus trips resuming

Over the past few weeks,  the number of new cases in VIC has declined and across NSW, new case numbers continue to be low and contained mostly to the greater Sydney area.

One of the many things our residents have missed is being able to go out on a bus trip and for some time now RFBI has been advocating that this should be allowed. Today,  we were delighted to receive communication from the Public Health Office advising that bus trips can recommence and we will be doing so at all RFBI Villages except, Concord and Lakemba where there are still cases of community transmission in the local area.

RFBI response update

RFBI has a comprehensive plan in place to protect our residents, clients and staff . Our aim has always been to keep the virus out of our village, however it is important that we are also prepared in the event that we do have an outbreak and our teams are equipped to ensure the best outcomes for everyone.  To achieve this we have undertaken considerable work to prepare and test our readiness.

  • We are supporting face to face visits when it is safe to do so
  • We have introduced a ‘Village Concierge’ at every RFBI Village to support our face to face visits and make these as enjoyable as possible for everyone.
  • We have launched an online visitor booking system to allow families to make visiting appointments across a variety of visiting options. This also ensures that families are aware of our new visiting protocols and current pre-entry screening requirements which are updated regularly in line with new hotspot information and government requirements.
  • Comprehensive pre-entry screening process that requires anyone seeking to enter an RFBI Village to complete a pre-entry screening declaration and have their temperature taken
  • We continue to admit new residents, with a pre-screening process to ensure they do not put any of our current residents at risk
  • Any resident returning (or entering) an RFBI Village will be risk assessed to determine if they are required to self-isolate for 14 days
  • Twice daily temperature checking of all residents
  • Additional cleaning at all villages
  • Enhanced hand hygiene controls at all villages
  • Mandatory additional staff training on infection control processes and procedures
  • Purchased over $1.5 million worth of additional PPE so it is on hand should we need it
  • We have created an emergency outbreak kit at each village and also a central supply of PPE so that every team has what they need immediately should any of our staff, residents or clients test positive for covid-19.
  • To mitigate the impact of our residents not being able to leave the village, we have expanded our Activities Program and are rostering more staff.
  • Regular communication and updates with families, residents and clients so that they are informed about our response
  • A dedicated email address so that we can respond promptly to any questions or concerns relating specifically to Coronavirus (COVID-19) and our response covid19@rfbi.com.au
  • Coping with COVID-19’ handy hints and tips to help our clients, families and local communities stay healthy, happy and connected throughout this difficult period
  • Weekly check-in calls for Care at Home clients who have paused their services due to the Coronavirus
  • Contactless support available for all Care at Home clients
  • We have established an Outbreak Response Team at each Village and an Outbreak Management Toolkit for staff
  • We have established an Outbreak Management Team made up of senior clinicians, a GP and Geriatrician that is ready to mobilise should any one of our villages have an outbreak.
  • We have identified an outbreak workforce made up of RFBI staff from across our villages and Care at Home teams that we can call on and quickly mobilise to a village in the event we have an outbreak and local staff need to self-isolate.
  • We are currently testing our outbreak management plans and readiness through a series of scenario testing and drills with our staff.


RFBI’s response to Coronavirus at specific RFBI Villages and Care at Home services

If you would like information about our response to Coronavirus specifically relating to any of our Villages, or Care at Home services, please feel free to call our team on 1800 181 959 or contact the Village or Care Coordinator directly.

Pubic Health Order requires anyone seeking entrance into a residential care village to have had a flu vaccination

On 22 June, the NSW Government issued a new Public Health Order (PHO) regarding visitor access into residential aged care. The new PHO maintains that anyone seeking to enter a residential care village must have had a current influenza vaccination, however relaxes some other restrictions and we are delighted to advise that across RFBI, children are now allowed to visit residents if they have had an up to date influenza vaccination.

To read the full public health order please click here.

Government announcements


How you
can help prevent Coronavirus spreading








Now as much as ever it is critical that we all do our part to prevent the spread of Covid-19.

Advice from the health experts working on COVID-19 is that the most effective way of reducing your risk, and that of others around you, is by maintaining good hand hygiene. All of our staff have undergone additional mandatory hand hygiene training and we have placed information and hand sanitizer at the entrance to all of our Villages. Click here for tips on how to wash hands properly.

For more information you can also visit the Department of Health website.

NSW Health COVID-19 Clinics

NSW Health COVID-19 / Flu assessment clinics are up and running across the state. These clinics are for those with fever or respiratory symptoms who are most at risk, including those returning from overseas, in contact with a COVID-19 case, or health workers.  Please call your GP or healthdirect on 1800 022 222 before visiting a clinic.

For a list of Clinic locations please click here.

Important information on RFBI's response to Coronavirus (COVID-19) for families and visitors - Read more