Fees and Charges
Keep your home your castle
Care at Home on your terms
Care at Home on your terms
We know there is no place like home and that you value your independence. RFBI Care at Home is here to help you continue living independently in your own home and community for as long as possible.
RFBI provides Care at Home services for both private clients and people receiving government-funded Support at Home services. Private Care at Home services can be accessed without an aged care assessment or government funding, allowing you to arrange and pay for the services you need directly.
To access government-funded services through Support at Home, you will need to complete an aged care assessment, be approved for services and have funding available before your funded services can commence. Click on the video below to learn more about Support at Home.
Support at Home funding & inclusions
Support at Home provides ongoing funding based on your assessed care needs. There are eight ongoing funding classifications, each with an associated budget.
Following your aged care assessment, your individual support plan may include:
- a summary of your aged care needs and goals
- an ongoing Support at Home classification from 1 to 8, with an associated budget
- the services you are approved to receive
- approval for short-term supports, where appropriate, including assistive technology and home modifications, restorative care or end-of-life care.
Your available Support at Home funding can be used for approved services included in your support plan.
Indicative budgets per classification: Service category:
Understanding your contributions
The amount you may need to contribute towards your Support at Home services depends on the type of service you receive and your individual financial circumstances.
Clinical Care is fully funded by the Australian Government, meaning you do not pay a participant contribution for approved clinical services.
Independence services may require a participant contribution, with the amount depending on your individual circumstances.
Every Day Living services, such as domestic assistance and gardening, also require a participant contribution, generally at a higher rate than Independence services.
Services Australia uses an income and assets assessment to determine an individual’s contribution rate.
*Personal care contributions are changing from 1 October 2026
From 1 October 2026, the Australian Government will fully fund approved personal care services under Support at Home. Personal care will move from the Independence category to the Clinical Supports category for contribution purposes. This means eligible participants will no longer pay a contribution for approved personal care services. To access personal care without a participant contribution, you must be approved for personal care in your Support at Home support plan and have available Support at Home funding. Personal care services will continue to be paid from your available Support at Home budget.
Consumer contribution per service category:
RFBI service price list
Service fee definitions
Prices are per hour. Minimum of 30 minutes.
Care management
Care management is an essential component of every Support at Home program. It ensures you receive the appropriate level of support in a way that meets your current and future care needs.
Care Management includes the ongoing monitoring of your needs and preferences, coordinating your care and service plan, identifying and negotiating contracts with third party providers and management of your individual budget. It also includes ensuring you are matched with an appropriate RFBI staff member who is informed, trained and equipped to provide the services you have requested.
RFBI delivers all care management under ‘Managed by you’
RFBI clients enjoy the benefits of having our dedicated team taking care of all their care management needs. Your Care Partner will work with you to develop your care plan, identify and address any risks and schedule services in accordance with this. As your needs or preferences change, your Care Partner will work with you to update your care plan, helping you make the most of your available Support at Home funding and access services that continue to meet your needs.
Call out fee
A call out fee will be applied when the service location is outside the designated city boundary. The fee is charged per KM and charged once per service. City boundaries will be provided to you on development of your initial budget and thereafter on request.
Last minute change surcharge
A minimum of 24 hours’ notice is requested for any changes made to scheduled services. Any changes made to a scheduled service with less than 24 hours’ notice provided will incur a 15% surcharge. This includes scheduling a new service, shortening a scheduled service or increasing an existing service. The 15% surcharge will be applied to the original scheduled service cost where a change is made and to the cost of the additional service where a new service is scheduled. This surcharge will not be applied to emergency services.
Cancellation fee
Services that are cancelled with less than one business day’s notice are subject to a 100% cancellation fee. Services cancelled with more than one business day’s notice will incur no cancellation fee. (Business hours are 8.30am-5.00pm Monday to Friday, excluding public holidays).
Out of hours call surcharge
Unless your call is urgent, we ask that you contact our team during office hours (8.30am – 5.00pm). All calls made out of business hours will incur a flat fee of $50. This excludes calls made to cancel or change a service to meet our 24 hour notice period requirement or calls to schedule emergency services, such as to support you coming home from hospital. This fee will show on the statement as an out of hours fee with the relevant date.
GST Inclusive and GST exempt services
All personal care services and clinical care services are GST exempt, regardless of whether you are a home care package/support at home recipient or private client. Other services, however require us to charge GST if you are a community client. Please see the table below for a breakdown of common services.
Talk to our Care at Home team
Understanding Support at Home funding, service prices and participant contributions can sometimes be confusing. Our RFBI Care at Home team can help you understand your funding, the services available to you and what you may need to contribute.
Call us on 1800 181 959 to discuss your Care at Home options.