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Fees and Charges

Keep your home your castle
Care at Home on your terms

We know there is no place like home and that you value your independence. We are here to help you live independently in your own home and community for as long as possible.

At RFBI, we provide services for both private and government funded clients. As a private client, there is no wait time and you do not need an aged care assessment, we can provide you with home care services immediately. It is a paid service option which is not funded by the Australian Government. To read more about RFBI Care at Home services and prices as a private client, please click here.

Home Care Packages

A Home Care Package is a government funded support service. If you have a Home Care Package, we can provide you with services immediately. If you do not yet have a package, but would like to receive government funded home care services, our team can help you access them. Please click here to find out more about how to access government funded home care services and how our team can help you. 

There are two fees and charges associated with government funded home care services: Basic Daily Care Fee (BDCF) and Income Tested Care Fee.

Basic Daily Care Fee
The basic daily care fee is set by the Government and is currently 17.5% of the basic Age Pension. The basic daily care fee is reviewed twice per year on 20 March and 20 September in line with changes to the Aged Pension. We will negotiate with you regarding your ability to contribute to your package via a basic daily care fee contribution. In some instances the basic daily care fee can be reduced or waivered, resulting in a reduction or no ‘out of pocket’ expenses to you. Your RFBI Care at Home Coordinator is able to tailor a package to suit your needs and financial circumstances.

Income Tested Care Fee
Depending on your personal circumstances you may be required to pay an income tested care fee towards the cost of your Home Care Package. The Government will determine how much income tested care fee you are required to pay based on an assessment of your financial situation. Please note that if you are a part of a couple, half of your combined income is considered in determining your income tested care fee, regardless of which partner earns the income. The assessment does not include the value of your home or any other assets. There are annual and lifetime caps that apply to the income tested care fee. Once these caps are reached, you cannot be asked to pay any more income tested care fees.

Schedule of Prices

Our passionate and dedicated team will work with you to identify your goals and ensure you receive the care, services and equipment you need to keep living the life you want. The table below highlights the pricing schedule for government funded clients based on the range of services you require. To view our menu of services, please click here.CAH Price List July 2019

 

Care management is an essential component of every Home Care Package. It ensures you receive the appropriate level of support in a way that meets your current and future care needs.

Care Management includes the ongoing monitoring of your needs and preferences, coordinating your care and service plan, identifying and negotiating contracts with third party providers and management of your individual budget. It also includes ensuring you are matched with an appropriate RFBI staff member who is informed, trained and equipped to provide the services you have requested.

RFBI delivers all care management under ‘Managed for you’.

2021 CAH Care Management Fee

RFBI clients enjoy the benefits of having our dedicated team taking care of all their care management needs. Your Care Coordinator will work with you to develop your care plan, identify and address any risks and schedule services in accordance with this. As your needs or preferences change, your Care Coordinator will work with you to update your care plan so that you are always getting the best value from your package and maximising your care and services to live the life you want.

To view our full pricing schedule, click here. 

Service fee definitions

RFBI delivers all care management under ‘Managed by you’

RFBI clients enjoy the benefits of having our dedicated team taking care of all their care management needs. Your Care Coordinator will work with you to develop your care plan, identify and address any risks and schedule services in accordance with this. As your needs or preferences change, your Care Coordinator will work with you to update your care plan so that you are always getting the best value from your package and maximising your care and services to live the life you want.

Package Management

Package Management relates to all activities associated with being an approved provider and managing Home Care Packages. It includes the ongoing administration and organisational activities associated with ensuring the smooth delivery and management of your Home Care Package.

Our Package Management fee also includes the costs associated with preparing your monthly statements; managing your package funds; as well as compliance and quality assurance activities required for Home Care Packages.

Discharge amount (exit fee)

A discharge amount will only be applied when there are unspent funds in your account upon discharge. The amount is limited to the amount of unspent funds available and the maximum that will be charged is the published amount. Note that this fee includes GST.

Call out fee

A call out fee will be applied when the service location is outside the designated city boundary. The fee is charged per KM and charged once per visit. City boundaries will be provided to you on development of your initial budget and thereafter on request.

Third party processing fees

A 15% Third Party Set Up Processing fee will be applied to equipment purchases where RFBI source, quote, order and organise delivery of requested equipment. 15% is also applied to the first invoice of new
Third Party Contractors where our teams supports the search, selection and collection of relevant qualifications and insurances as per Home Care Package funding requirements.

An ongoing Third Party Processing Fee of 5% will be applied to all subsequent third-party service invoices. Where you or your representative undertake the search, selection and collection of all relevant qualification and insurance information, only the standard 5% processing fee will be applied.

Last minute change surcharge

A minimum of 24 hours’ notice is requested for any changes made to scheduled services. Any changes made to a scheduled service with less than 24 hours’ notice provided will incur a 15% surcharge.

This includes scheduling a new service, shortening a scheduled service or increasing an existing service. The 15% surcharge will be applied to the original scheduled service cost where a change is made and to the cost of
the additional service where a new service is scheduled. This surcharge will not be applied to emergency services.

Cancellation fee

Services that are cancelled with less than one business day’s notice are subject to a 100% cancellation fee. Services cancelled with more than one business day’s notice will incur no cancellation fee. (Business hours are 8.30am-5.00pm Monday to Friday, excluding public holidays).

Out of hours call surcharge

Unless your call is urgent, we ask that you contact our team during office hours. All calls made out of business hours will incur a flat fee of $50. This excludes calls made to cancel or change a service to meet our 24 hour notice period requirement or calls to schedule emergency services, such as to support you coming home from hospital. This fee will show on the statement as an out of hours fee with the relevant date.

RFBI Care at Home Team

Our RFBI Care at Home team will work with you to help get all the services you need to make a plan and a budget with you. To assist you with more information, please call us on 1300 848 096 or
click here to send us an email

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