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Visitor Bookings

New Visiting Protocols

20 December, 2020: Temporary visitor restrictions at all residential aged care villages located in NSW have been introduced. We understand that this may disrupt planned visits for some families. At each of our Villages, we have staff available to assist with alternative forms of visiting. Please call your RFBI Village to make arrangements.

Visiting is still allowed in ACT and we welcome visitors to use our booking system to schedule visits at RFBI Holt Masonic Village..

Welcome to our visitor online booking system

RFBI offers a range of ways for residents to stay connected with their loved ones including assisted video calls, telephone calls, window visits and are now also supporting face to face visits again in locations where it is safe to do so. The form below allows you to request an assisted video call or face to face visit. You can also make visitor bookings directly with your RFBI Village by calling the Village direct.

The outbreak of Coronavirus has meant that we have had to make some changes to our visiting protocols and it is important that all visitors are aware of how visits will be conducted and the appropriate visiting etiquette.

It is extremely important that you do not visit any RFBI Village if you are even mildy unwell. If you are unsure of whether you should be visiting your loved one please call the Village prior to your appointment.

Visitor Booking Form

Please use the form below to request a visiting appointment. You will receive an email notification when your request has been confirmed. Our visiting appointments are subject to terms and conditions, these are located at the bottom of the page or click here to read them.

Entry terms and conditions

For the safety and wellbeing of everyone, we have implemented new visiting protocols which include:

  • All visits are by appointment only. You will not be able to enter the Village if you do not have a booking.
  • A Village Concierge will meet you out the front of the Village Main Entrance 5 minutes prior to your scheduled appointment time to complete our pre-entry screening checks. These include:
    — Have your temperature taken. Anyone with a temperature of 37.5 degrees or higher will need to postpone their visit.
    — Complete the ACT pre-entry screening declaration. If you answer yes to any of the questions on the declaration, you will need to postpone your visit. (It is recommended that you familiarise yourself with the questions, however please do not complete it in advance)
  • Visitors are no longer required to have had the flu vaccination, however it is still a requirement for staff.

It is extremely important that you do not visit any RFBI Village if you are even mildy unwell. If you are unsure of whether you should be visiting your loved one please call the Village prior to your appointment.

Important information on RFBI's response to Coronavirus (COVID-19) for families and visitors - Read more