Our Awards

Providing high quality care and services for all older people that make a positive impact on their lives.

RFBI is proud to have achieved the following awards and industry recognition:

2021 HESTA Outstanding Organisation (Aged Care) Award

2021 HESTA Award Winner

RFBI received the HESTA Outstanding Organisation (Aged Care) Award for our Mental Moments Show, a week-long show designed to highlight the importance of mental health for aged care professionals. Read more about the virtual awards ceremony here.


2019 ACSA NATIONAL ‘Provider of the Year’ Award

RFBI was named Australia’s best aged care provider by our peak body ACSA in October 2019. Competing against all other state winners, RFBI’s innovative approach and high quality care and services made us stand out, and above, the rest. Read more about the awards night here.



2019 Rank #4 on AFR BOSS ‘Most Innovative Companies’ List and ‘Winner of Best Innovation’

Competing against some of the best organizations within Government, Education and Not-For-Profit, RFBI ranked #4 in the AFR Boss Most Innovative Company List for our category. RFBI also took home the ‘Best Innovation’ Award for our category, recognizing the great care and commitment everyone right across RFBI demonstrates to ensure our residents and clients are able to live the best life possible. Read more about the awards night here.


2019 ACSA NSW ‘Provider of the Year’ Award

RFBI was awarded ACSA NSW Provider of the Year Award, recognising our commitment to continue evolving as we strive to embrace new thinking so that we can continuously improve our services. Read more about it here.




2019 7th Asia Pacific Eldercare Innovation Awards 

7th APAC Award

RFBI was a finalist in the “Innovation of the Year – Food and Nutrition” category for our Dining with Dignity Program and was the only Australian organisation in the final 5 entries. Read more about it here.



2018 SoupedUp Hospitality & Lifestyle Aged Care Awards

2018 Hospitality Manager Award National Winner – Lindy Twyford, RFBI

Lindy Twyford, RFBI Hospitality Manager and valued staff member for 27 years took home the National Hospitality Manager Award. She was honoured for her outstanding contribution to RFBI’s catering services and ability to lead and inspire our catering teams across all 22 RFBI Residential Care Villages.


2018 Laundry Services Individual Award National Winner – Paulette Millgate, RFBI Dubbo Masonic Village

Paulette Millgate, Hospitality Officer at RFBI Dubbo Masonic Village, was named National Laundry Service Individual for the high quality laundry service she has established at this Village. Her person-centered approached to ensuring every resident gets their clothes laundered the way they like is in line with the RFBI philosophy of excellent customer service and consumer directed care.


HLAC-Awards-20182018 Finalist for Catering Innovation Award Finalist – RFBI

With the introduction of 2 innovative dining aids, we have made a difference to our residents dining experience at RFBI. New crockery that includes ‘invisible’ assistance and new fashionable clothes protectors, designed to look like a scarf or lapel cover have improved our resident’s quality of life both physically and mentally. Read more about our dining aids here.

2018 Finalist for Facility Event/Theme Day Award – RFBI Lake Haven Masonic Village

As part of a positive ageing campaign, RFBI Lake Haven Masonic Village put on a successful fashion show and photoshoot during Fashion Week 2018. The purpose of this event was to celebrate their unique style and engage all residents regardless of their limitations. Read the whole story here.